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Return and Refund Policy

Thank you for choosing candlecompany.pk. We take pride in providing high-quality candles crafted with care and attention to detail. Please review our Return and Refund Policy carefully, as it outlines our guidelines for returns and refunds.

Return Policy

We do not offer returns, refunds, or exchanges for any of our products. This policy is in place due to the nature of our candles and the potential for tampering, contamination, or diminished quality after leaving our control. All sales are final.

Refund Policy

Since we do not offer returns or exchanges, refund requests will not be entertained under normal circumstances. In case of exceptional situations such as a damaged or defective product received, please follow the guidelines below.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our Customer Support Team within two working days of receiving your order. To assist you promptly, please provide the following information:

  • Order number
  • Clear photographs of the damaged or defective item(s)
  • A brief description of the issue
  • Upon verification, we will assess the situation and may offer a replacement at our discretion. Please note that we may require you to return the damaged or defective product(s) to us before processing a refund or replacement.

Candle Breakage

In the unfortunate event that your candle arrives damaged or broken, we are committed to providing a solution. We will offer a complete replacement at no additional cost to you. If the specific product is not available, you may choose an alternative candle of the same price for replacement.

Quality Issues

Should you encounter any quality issues with your purchase, such as problems with scent throw or other concerns, our dedicated team will thoroughly investigate the matter. We will adhere to our Standard Operating Procedures (SOPs) to ensure that your concerns are addressed appropriately.

Scent Preferences

It’s important to note that personal scent preferences vary greatly. As such, we cannot accommodate returns or refunds based solely on subjective liking or disliking of a particular scent. However, if you have questions or need more information about a scent before making a purchase, please feel free to ask as many questions as you’d like. We’re here to help you make an informed decision.

Customized Orders

For customised orders, we understand that miscommunications can sometimes occur between clients and our company, particularly concerning issues like color or logo changes. Rest assured, we will follow our SOPs to provide appropriate facilitation to address any misunderstandings and ensure your satisfaction with the final product.
If you have any further questions or require assistance with your order, please do not hesitate to contact our customer support team. Your satisfaction is of utmost importance to us, and we are committed to resolving any issues that may arise during your shopping experience with The Candle Company.